Privacy Policy
Last updated: 11 February 2026
1. Who We Are
SG Handling Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are a LOLER inspection and lifting equipment services company based in Lancashire.
Contact: Cocker Bar Rd, Leyland, PR26 7TA
Phone: 01772 439 329
Email: info@sghandling.co.uk
2. What Data We Collect
We may collect and process the following personal data:
- Identity Data: Name, job title, company name
- Contact Data: Email address, telephone numbers, postal address
- Account Data: Login credentials for our customer portal
- Equipment Data: Details of lifting equipment registered for inspection (serial numbers, fleet numbers, location)
- Inspection Data: Records of thorough examinations, certificates, defect reports, and inspection outcomes as required under LOLER 1998
- Technical Data: IP address, browser type, and usage data when you access our website or portal
- Communication Data: Messages sent via our contact form or email correspondence
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Lawful Basis |
|---|---|
| Performing LOLER inspections and issuing certificates | Legal obligation (LOLER 1998, PUWER 1998) |
| Managing your customer account and portal access | Contract performance |
| Sending inspection reminders and due date notifications | Legitimate interest (safety compliance) |
| Responding to enquiries and quotation requests | Legitimate interest / pre-contractual steps |
| Generating invoices and managing payments | Contract performance |
| Maintaining inspection records as required by law | Legal obligation |
4. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected:
- Inspection records and certificates: Retained for a minimum of 2 years after the next scheduled inspection, or longer as required by LOLER 1998 regulations
- Customer account data: Retained while the account is active and for 6 years after the last transaction
- Contact form submissions: Retained for up to 12 months
- Website analytics: Retained for up to 26 months
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Our operatives/engineers: To carry out scheduled inspections at your premises
- Regulatory bodies: Where required by law (e.g., HSE)
- IT service providers: Who host and maintain our systems (under strict data processing agreements)
We do not transfer personal data outside the United Kingdom.
6. Your Rights Under GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your data (subject to legal retention requirements)
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Request your data in a structured, commonly used format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent, withdraw at any time
To exercise any of these rights, please contact us at info@sghandling.co.uk. We will respond within one month.
7. Cookies
Our website uses essential cookies required for the portal login system and CSRF protection. These are strictly necessary for the site to function and do not require consent. We do not use advertising or third-party tracking cookies.
8. Security
We take appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption on all data in transit
- Encrypted session storage
- Role-based access control for portal users
- Secure password hashing
- Regular security reviews
9. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.